Customer Service Liaison

4 weeks ago


Waikoloa, Hawaii, United States State Farm Insurance Full time

Customer Service Role at State Farm Insurance

As a Customer Service Representative at State Farm Insurance, you will be responsible for assisting customers with inquiries, complaints, and policy changes. Your role will involve providing accurate and timely information regarding insurance products and services, processing policy applications, renewals, and cancellations, and handling billing and payment inquiries.

You will also be responsible for resolving customer issues and complaints in a professional and efficient manner, collaborating with team members to ensure customer satisfaction, and maintaining accurate customer records and updating information as needed.

Additionally, you will be expected to follow company policies and procedures to ensure compliance with insurance regulations, stay updated on industry trends and changes in insurance policies, and continuously improve knowledge and skills through training and development opportunities.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies
  • Continuously improve knowledge and skills through training and development opportunities


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