Beauty Therapist

Job Title: Cosmetologist

Job Summary:

We are seeking a highly skilled and experienced Cosmetologist to join our team at Mandara Spa. As a Cosmetologist, you will be responsible for providing exceptional skincare and beauty services to our guests, ensuring that they receive the highest level of care and satisfaction.

Key Responsibilities:

• Provide expert skincare and beauty services, including facials, waxing, and nail care.
• Train and educate new and current spa technicians on spa services and protocols.
• Coordinate and execute the detailed, standardized, branded training program for all new hires.
• Ensure that all therapists within the lead tech's discipline consistently produce the established retail/service goals.
• Work closely with the spa director to establish daily & weekly targets for the service group.
• Perform retail training and coach team to achieve the required sales to service retail penetration for specific department.
• Ensure all inventory levels and orders are accurate and meet the spa's needs based on volume.
• Coordinate all technical interviews.
• Ensure that Spa Technicians receive and participate in refresher training for existing services and new training for new, changed or enhanced services.
• Provide technical guidance to the Spa Managers when discussing guest issues or employee performance issues as they pertain to service protocols or technique.
• Maintain training inventory (i.e. product and supplies) ensuring that there are no out of stock issues for training purposes.
• Provide feedback to the Regional Spa Operations team on ways to enhance current training tools for use in spa (service tools).
• Maintain consistent communication via phone and e-mail with Spa Director.
• Periodically and randomly test each technician to ensure that treatments are being performed according to Steiner protocol and that Steiner Spa standards are being met across the board by all technicians.
• Attend monthly training/meetings with spa operations manager and/or spa director, in person or via phone conference for satellite locations.
• Conduct monthly meetings with technical staff per agenda.
• Mandatory attendance at all training sessions.
• Perform other job-related duties as reasonably requested by management.

Requirements:

• 3 – 5 years preferred experience working in a high-end resort or urban spa environment.
• Computer literate.
• Excellent verbal communication skills.
• Must possess a minimum of 3-5 years of relevant experience.
• Must have received Cosmetology training from an accredited/approved massage therapy school.
• Thoroughly educated and understands the anatomy of skin and the effects of the specific techniques utilized in order to determine whether such application is contraindicated and/or to determine the most beneficial services to recommend to a given individual.
• Must possess a cooperative and positive attitude, exercising reason.
• Must possess excellent communication skills and provide legible and articulate communication.
• Must be able to interact professionally and with sensitivity to the needs of the guests and co-workers.
• Demonstrates commitment to provide the highest quality skincare therapy to those who seek their professional service.
• Must be available to work nights, weekends and holidays as scheduled.
• Must be able to create, update and edit training manuals, protocols and tests.
• Must have current Hawaii cosmetologist license.
• Successful applicant should be able to perform hair, nail and make-up services and have some salon management experience.

Benefits:

Full benefits package offered to candidate selected including paid company holidays, medical and 401K plans.