Quality Assurance Manager

2 weeks ago


Youngsville, Louisiana, United States PlanITROI, LLC Full time

NOTICE:

This position is for a Quality Control Manager at PlanITROI, LLC.

Company Overview:

PlanITROI, LLC has been a leader in global reverse logistics, IT Asset Disposition (ITAD), and Asset Recovery Services since its inception. We cater to a wide array of clients, including original equipment manufacturers (OEMs), retailers, large enterprises, educational institutions, and small to medium-sized businesses. Our mission is to bridge the digital divide by providing affordable technology solutions.

We leverage the principles of the circular economy to generate social impact. Our approach involves taking returned, retired, or idle IT assets—such as laptops, desktops, smartphones, and tablets—and transforming them into affordable, re-certified technology solutions. These products are then made available to consumers and through major retail partners.

Our commitment extends beyond delivering cost-effective technological solutions; we also strive to make a positive contribution to both the environment and society.

Position Overview:

We are in search of a highly qualified and experienced Quality Control Manager to lead and ensure the integrity of our IT asset disposition processes. The ideal candidate will possess a robust background in quality assurance, particularly within the ITAD or technology sectors. This role is essential for upholding high standards in the processing, evaluation, and disposition of IT assets to satisfy regulatory requirements and client expectations.

Primary Responsibilities:

  • Formulate and execute quality control protocols and standards for ITAD processes, encompassing asset evaluation, refurbishment, and final disposition.
  • Conduct regular inspections and audits to guarantee adherence to quality standards and regulatory mandates.
  • Identify opportunities for enhancement in quality control processes and implement necessary corrective measures.
  • Oversee and assess the quality of IT assets throughout their processing lifecycle, from intake to final disposition.
  • Ensure accurate testing, documentation, and processing of all IT assets in line with company policies and industry standards.
  • Maintain comprehensive records of quality control activities, including testing outcomes and inspection reports.
  • Lead, mentor, and supervise the quality control team, ensuring proficiency in quality standards and procedures.
  • Conduct regular performance assessments, provide constructive feedback, and support the professional growth of team members.
  • Promote a culture of quality and continuous improvement within the team.
  • Ensure compliance with industry regulations, including ISO9001, ISO14001, and R2V3 standards.
  • Stay informed about relevant regulations and standards impacting ITAD quality control.
  • Prepare and present reports on quality control activities, highlighting trends, issues, and improvement initiatives.
  • Investigate and resolve quality-related issues, including customer complaints and product defects.
  • Collaborate with other departments, such as operations and engineering, to tackle quality-related challenges.
  • Develop and implement strategies aimed at enhancing quality control processes and outcomes.
  • Analyze quality data to identify trends, root causes, and areas for improvement.
  • Participate in the formulation of new procedures and best practices to elevate overall quality management.

Requirements & Experience:

  • A minimum of 3-5 years of experience in quality control, with at least 2 years in a managerial capacity, preferably within the ITAD or technology sectors.
  • A strong grasp of quality control principles, ITAD processes, and industry regulations (e.g., ISO9001, ISO14001, R2V3).
  • Proficiency in quality control tools and methodologies, including inspection, testing, and data analysis.
  • Proven ability to lead and manage a team effectively, with strong coaching and mentoring capabilities.
  • Exceptional communication and interpersonal skills, enabling effective interaction with internal teams and external stakeholders.
  • Strong analytical and problem-solving abilities, with a focus on efficiently addressing and resolving quality issues.
  • Highly organized, with keen attention to detail and the ability to manage multiple tasks and priorities.

PlanITROI Core Values:

  • Driven & Confident
  • Think Win/Win Always
  • Own IT/Solve IT
  • Personal Growth Leads to Professional Growth
  • Innovate & Change the World
  • Proud to be Part of the PlanITROI Family

PlanITROI is an equal opportunity employer. We prohibit discrimination/harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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