DV Support Specialist

2 weeks ago


Nashville, Tennessee, United States YWCA Nashville & Middle Tennessee Full time

Position Summary

This role provides vital support to individuals experiencing domestic violence through our 24-hour crisis helpline. You will offer emotional support, connect callers with resources, and help them develop safety plans when necessary. A high level of compassion, empathy, and sensitivity are essential for success in this position.

What We Offer

  • 10 Paid Holidays
  • Employer-Paid Medical Benefits
  • Employer-Paid Long Term Disability Coverage
  • Parental Leave
  • 2 Floating Holidays
  • Employer-Paid Vision Insurance
  • Employer-Paid $25K Life Insurance
  • Health Reimbursement Account

Job Details

  • Schedule: Monday - Friday, 3:00 PM - 11:30 PM
  • Hourly Rate: $19

(This is a non-remote position)

Relationships and Contacts

  • Within the Organization: Maintains frequent and professional working relationships with staff throughout the organization, including peers, directors, senior management, and executive leadership.
  • Outside the Organization: Maintains frequent and professional working relationships with shelter clients, visitors, and volunteers.

Responsibilities

  • Provide crisis intervention and support to individuals experiencing domestic violence through phone calls and other communication channels.
  • Assess client needs and connect them with appropriate resources, including shelter, legal aid, counseling services, and financial assistance.
  • Develop safety plans with clients to help them mitigate risks and protect themselves from further harm.
  • Maintain accurate records of client interactions and service provided.
  • Collaborate with other staff members to ensure comprehensive support for clients.
  • Participate in training and professional development opportunities to enhance skills and knowledge related to domestic violence intervention.

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