IT Service Desk Agent
3 weeks ago
Serigor Inc. is hiring an IT Service Desk Agent in Houston, TX.
The estimated salary range is between $50,000 and $70,000 per annum, depending on experience.
Job Description:
In this role, you will be responsible for providing technical support to employees and external clients via phone, email, or remote access. You will troubleshoot and resolve technical issues, maintain accurate records, and collaborate with the IT team to resolve complex issues.
Key Responsibilities:
- Provide technical support via multiple channels
- Troubleshoot and resolve technical issues
- Maintain accurate records and follow-up on open service requests
- Collaborate with the IT team to resolve complex issues
- Stay up-to-date with new technologies and tools
- Participate in projects to improve IT services and processes
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 1 year of experience in a similar role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of networking fundamentals and basic computer skills
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