Fitness Center Service Representative

3 weeks ago


Wichita, Kansas, United States Planet Fitness - KSLA Sutherland Group Full time
Job Overview

The Member Services Representative plays a vital role in creating a positive member experience at Planet Fitness. This dynamic individual will be responsible for providing exceptional customer service to members, prospective members, and guests, setting the tone for an enjoyable and engaging fitness experience.

Key Responsibilities
  • Deliver outstanding customer service through friendly interactions, ensuring a welcoming atmosphere for all members and guests.
  • Manage front desk activities with efficiency, including answering phones, checking members into the system, new member sign-ups, and guiding prospective members on tours.
  • Maintain accurate and up-to-date member information, facilitating necessary updates and resolving inquiries in a timely and professional manner.
  • Collaborate with management to maintain a clean and organized club environment, promoting a positive image of Planet Fitness.


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