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Assistant Rooms Manager
2 months ago
At Montage International, we are seeking a highly skilled and experienced Assistant Rooms Manager to join our team. As a key member of our Rooms Division, you will be responsible for the overall support and management of the day-to-day operations of the rooms division, inclusive of Front Office, Concierge, Bell & Door, and Housekeeping.
Key Responsibilities:- Direct and control the activities of the Guest Experience, Concierge, Bell/Door to ensure adherence to Pendry standards, policies, and procedures.
- Review and analyze guest engagement scores and trends in Revinate.
- Responsible for profile accuracy with the aim of creating a personalized experience for each of our guests.
- Perform daily stand-up and run meetings for Front of House departments.
- Ensure team members are familiar with all guest rooms, dining, and selling techniques, hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel, and to ensure proper follow-up on all special guest requests.
- The incumbent must be an ambassador of our Montage International values and culture, demonstrating a great sense of integrity and conveying to the guest a sense of knowledge and assurance.
- Review daily activity, inclusive of but not limited to arrivals, departures, guests in-house itineraries, and restaurant reservations with the aim of delivering on all guests' expectations.
- Ensure all Front of House associates maintain a balanced bank and to reconcile all transactions at the close of their shift and to cash out.
- Review daily activity, inclusive of but not limited to arrivals, departures, guests in-house itineraries, and restaurant reservations with the aim of delivering on all guests' expectations.
- Satisfy all reasonable guests' services requests with the utmost levels of confidentiality and discretion.
- Responsible for creating an engaging and collaborative culture with our front-of-house associates.
- Responsible for recruiting and onboarding all new front-of-house associates.
- Responsible for creating a learning environment and for providing corrective coaching to all front-of-house associates.
- Review, analyze, and take action on all day-to-day Manager Logs and offer same-day resolutions.
- Complete all payroll records and ensure payroll accuracy and proper labor management.
- Manage and satisfy front-of-house supplies and long-term storage.
- Supervises and assists as needed with the answering and directing of phone calls, pages, radio requests, and faxes, wake-up calls, in an efficient manner.
- Perform tasks for Guest Recognition and ensure proper training and usage throughout each department.
- Nurtures a collaborative and encouraging working environment with all other departments and associates.
- Directly responsible for Housekeeping MOD coverage during Director of Housekeeping absence.
- Manage room inventory, room status, and allocate labor to meet all operational needs.
- Ensure the housekeeping associates are performing at optimum levels by ensuring proper credit assignment and by ensuring the proper equipment and supplies are always provided.
- Effectively train all Floor Supervisors on proper Pendry Standards.
- Prepare daily rooms report noting and highlighting any discrepancies imperative for the operation to note.
- Responsible for the cleanliness of the Food and Beverage public area outlets.
- Must identify and report property maintenance conditions and create work orders for all required repairs.
- Responsible for inspecting guest floors daily, inspect suites, and ensure room condition for all arrivals and audit occupied and check-out rooms daily.
- Support the Director of Housekeeping with creating engaging, fair, and consistent protocols for the associates.
- Collaborate with the Front of House team to ensure show rooms ready for all site visits.
- Must fully understand room categories, room set-ups, design, color schemes, and room differentiators.
- Must support the Director of Housekeeping with all associate meetings, training sessions, and recognition events.
- The tasks and responsibilities outlined are not all limiting but mere an overview.
- 1+ years of previous Rooms Division management experience is required.
- Experience in a luxury hotel and/or resort required.
- Front Office and/or Housekeeping Management experience highly preferred.
- Knowledge of Mid Manhattan market is desirable.
- Previous pre-opening experience is desirable.
- Ability to handle computer systems (related to schedule, payroll, purchase, guest lists, guest activities reports, etc.).
- Ability to multi-task in a high-volume and fast-paced environment.
- Strong communication and interpersonal skills.
We offer a competitive salary range of $70,000.00 to $73,000.00 per year, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like. Montage International is an equal opportunity employer and maintains a drug-free workplace. We perform pre-employment substance abuse testing.
