Business Services Professional

1 day ago


Farmington, Missouri, United States First State Community Bank Full time
Business Services Specialist

First State Community Bank is seeking a Business Services Specialist to promote and sell our business services to new and existing customers while coaching our internal teams on how to build successful partnerships with our customers.

Key Responsibilities:
  • Develop and implement a needs-based approach to understand customer needs and provide value through business services including insurance, financial management, and other strategies that improve efficiencies, practices, and cash flow.
  • Work in coordination with FSCB staff and directly with customers to maintain a constant feedback loop to improve the Business Services experience.
  • Record events, issues, and resolutions in the Customer Relationship Management system and generate and maintain a sales pipeline independently and in coordination with your market.
  • Collaborate in a team atmosphere to develop, implement, and market new business products and services.
  • Coordinate or assist customer onboarding of new business services and relationships and coach internal teams and producers on building successful partnerships.
  • Act as a trusted representative of the bank to our customers, understanding their needs and recommending services that meet those needs.
  • Develop and expand relationships with business services, referrals to FSIA, FSFM, Government Lending, and other partners, and develop reporting, business analyses, and presentations to identify and target customers for Business Growth.
What You Can Expect:
  • A competitive pay and benefits package with a variable compensation program based on team performance.
  • A 401(k) with a generous employer match benefit.
  • Helpful, qualified, and available leadership.
  • A caring, stable work environment.
Qualifications:
  • The ability to listen attentively and communicate clearly with customers.
  • Excellent written and oral presentation skills.
  • Strong advisory skills to recognize customer needs, connect services to needs, and execute when the customer is ready to use a product.
  • Excellent customer service skills with the highest level of professionalism, confidentiality, and time-sensitivity.
  • The ability to work independently and collaboratively in a fast-paced environment with a potential high volume of referrals.
  • Availability for 5-10% overnight travel, extended or flexible hours.
  • A working knowledge of cash management products, including Merchant Services, Commercial Credit Cards, ACH, Wire Transfer Services, Remote Deposit Capture, Business Online Banking, and Positive Pay.

At First State Community Bank, we value our employees and strive to create a positive and supportive work environment. If you are a motivated and results-driven individual who is passionate about making a difference in the lives of our customers and our communities, we encourage you to apply for this exciting opportunity.



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