Commercial Lines Customer Service Professional

4 weeks ago


Farmington, Missouri, United States First State Community Bank Full time
Job Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Commercial Lines Customer Service Representative.

Key Responsibilities
  • Provide exceptional customer service to clients while building strong relationships through clear and effective communication.
  • Maintain confidentiality in all dealings with clients and within the agency.
  • Review and process assigned documents within prescribed processing times.
  • Prepare proposals once quotes have been approved by producers or account managers.
  • Assist with policy change requests online using AMS and create activity/follow-up.
  • Enter new or updated renewal applications provided by producers or account managers using the submissions feature in AMS360.
  • Assist with new and renewal marketing as directed by account managers or senior account managers.
Requirements
  • Excellent customer service skills.
  • Proficient in Microsoft Office.
  • Must possess or be willing to pass and maintain a Property & Casualty insurance license.
  • Must obtain and maintain a professional designation relevant to the position.
  • Exceptional written and verbal communication skills.
  • 1 to 2 years' industry-specific experience preferred.
  • Strong sense of punctuality and attendance.
  • High school diploma/GED.
What We Offer
  • Competitive pay and benefits package with a variable compensation program based on team performance.
  • 401(k) with a generous employer match benefit.
  • Helpful, qualified, and available leadership.
  • A caring and stable work environment.

We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive workplace. All applicants will be considered without regard to their race, color, religion, sex, national origin, age, disability, or any other protected characteristic.



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