Front of House Team Lead

6 days ago


Hanover, New Hampshire, United States Boston Pizza International Inc. Full time

Job Summary:

Boston Pizza International Inc. is seeking a highly skilled and experienced Restaurant Operations Manager to oversee the daily operations of our restaurant. As a key member of our management team, you will be responsible for leading the Front of House team and ensuring that our guests have an exceptional dining experience.

Key Responsibilities:

  • Lead and manage the Front of House team to achieve exceptional customer service and sales results
  • Develop and implement strategies to improve restaurant operations, including training, staffing, and scheduling
  • Monitor and control labor costs, inventory, and other expenses to ensure profitability
  • Collaborate with the kitchen team to ensure seamless service and high-quality food presentation
  • Identify and address customer complaints and concerns in a timely and professional manner
  • Stay up-to-date with company policies, procedures, and initiatives to ensure compliance and effective implementation

Requirements:

  • 3+ years of experience in a restaurant management role, preferably in a fast-paced, high-volume environment
  • Proven track record of success in leading teams and driving sales growth
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Strong knowledge of restaurant operations, including food safety, inventory management, and labor laws

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive training program to ensure your success


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