Medical Assistant Program Specialist

4 days ago


Santa Rosa, California, United States Santa Rosa Community Health Full time
Job Summary

The Medical Assistant Program Specialist plays a crucial role in supporting the Site Director, Operations Manager, and Medical Director in making decisions regarding patient flow and special program needs in a small medical site or specialized department/location.

This position is responsible for training new staff and medical providers in the site/location's workflows, checking off competencies of other Medical Assistants, and functioning as a Medical Assistant, MR, and Health Educator as needed.

The MA Program Specialist also administers certain medications and injections in compliance with their certification and qualifications, and is responsible for overseeing daily task completion, including sharps disposal, inventory management, and lab controls.

Key Responsibilities
  • Performs all duties of MA I and MA II
  • Performs Front Office duties
  • Serves as support to Operations Manager in selecting, scheduling, training, coordinating, and coaching staff at worksite
  • Orients and trains new staff
  • Oversees daily task completion, including sharps disposal, inventory management, and lab controls
  • Reviews lab slips for proper documentation and provides lab with missing patient demographic and insurance information necessary for accurate billing
  • Participates in Quality Improvement Projects and meaningful use to monitor and improve patient care quality
  • Attends to safety issues and contributes to creating a safe work environment
  • Performs minor repair of equipment
  • Meets special program needs specific to the medical site/location, as directed by manager
Requirements
  • High school diploma or GED required, post-secondary education preferred
  • Graduated from an accredited medical assistant program with appropriate certification
  • Trained and demonstrated ability to give immunizations and other injections
  • Maintains current CPR certification
  • Phlebotomy training preferred
  • Valid CA drivers license
  • Minimum 1 year prior medical assisting experience
  • Experience with electronic medical records
Preferred Qualifications
  • Fluency in English and Spanish required (speak, read, and write)
  • Demonstrated proficiency with all Medical Assistant skill competencies
  • Thorough, detail-oriented, careful, and accurate
  • Demonstrated ability to identify opportunities to improve systems and work flow
  • Demonstrated history of taking initiative and willingness to accept additional assignments to assist in work flow or improve systems
  • Demonstrated leadership skills
  • Demonstrated knowledge of compliance issues within the community clinic environment, including HIPAA
  • Demonstrated ability to maintain patient confidentiality with the utmost professionalism

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