Starbucks Team Leader

2 weeks ago

Orlando, Florida, United States Peachtree Hospitality Management Full time
Position Overview:
As a Starbucks Team Leader, you will exemplify the operational standards of our establishment. Your role will involve leading shifts while collaborating with a dedicated team of baristas to ensure exceptional customer service and high-quality beverage preparation. You will thrive in a dynamic store atmosphere where you can positively influence and mentor others, fostering a supportive team culture and enhancing your leadership capabilities. We view our team leaders as pivotal in crafting a memorable experience for both our customers and partners.

Core Responsibilities:

• Serve as a model for our customer service values.

• Uphold our service commitment by engaging warmly with guests, remembering their preferences, and expressing gratitude in every interaction.

• Proactively recognize and appreciate our guests, ensuring they feel valued and included.

• Utilize operational tools and training to enhance coffee and product knowledge, assisting guests in discovering their favorites.

• Stay informed about promotions and events to connect guests with relevant offerings.

• Process customer orders accurately while adhering to cash handling protocols.

• Maintain composure during peak periods or unexpected situations.

• Contribute to a positive team atmosphere.

• Adhere to operational policies and procedures, including cash management and safety protocols.

• Keep the workspace clean and organized.

• Deliver consistent quality in beverages and food items by following recipe and presentation standards.

• Comply with health, safety, and sanitation regulations for all products and equipment.

• Ensure regular and punctual attendance.

• Assist in training new team members by providing constructive feedback to the store manager regarding team performance during shifts.

• Foster a positive learning environment through clear, respectful coaching and feedback to team members to enhance operational excellence and team performance.

• Build strong relationships with team members by understanding and addressing their individual motivations and concerns.

• Manage store operations during scheduled shifts.

• Organize opening and closing tasks as assigned.

• Ensure adherence to cash management policies and practices by the shift team.

• Monitor baristas throughout the shift to guarantee outstanding customer service for all guests.

• Recognize and celebrate individual and team achievements using available organizational tools and collaborating with the store manager to develop innovative recognition methods.

• Employ operational tools to attain excellence during shifts.

Qualifications and Skills:

• Minimum of one year of customer service experience in a hospitality or restaurant setting.
  • At least six months of experience in a role requiring constant interaction with customers.
  • At least six months of experience in delegating tasks or coordinating the efforts of multiple employees.

• Availability for flexible scheduling, including early mornings, evenings, weekends, and holidays.

• Compliance with store operating policies and standards.

• Ability to prepare and coach the preparation of food and beverages according to standard recipes or customized requests.

• Capability to lead and direct the work of others.

• Quick learning ability.

• Strong verbal communication skills.

• Familiarity with the restaurant and hospitality industry.

• Excellent interpersonal skills.

• Team-oriented mindset.

• Proficiency in building relationships.

Benefits:
  • Competitive salary with performance-based incentives.
  • Health, dental, and vision insurance options.
  • Paid time off and holiday compensation.
  • Employee discounts on Starbucks products.
  • Opportunities for career advancement within Peachtree Hospitality Management.

Job Types: Full-time, Part-time

Shift Availability:
  • Day shift
  • Evening shift
  • Morning shift

Work Location: In-person.

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