Learning and Development Manager

2 weeks ago

Chicago, Illinois, United States Enova Full time
About the Role

We are seeking a highly skilled Learning and Development Manager to join our team at Enova International. As a key member of our organization, you will be responsible for leading our call center training programs, overseeing a team of Learning Specialists, and developing and facilitating leadership training.

Key Responsibilities
  • Lead and drive performance of the Learning & Development team
  • Develop and implement a learning strategy aligned with business and operational objectives
  • Design and deliver leadership training to improve contact center coaching and leadership effectiveness
  • Collaborate closely with operational leaders, stakeholders, and business partners
  • Set and manage team KPIs, leveraging qualitative feedback and quantitative data analysis
  • Proactively lead team development through performance management, coaching, auditing, and ensuring adherence to Enova's policies and processes
Requirements
  • 7 or more years of experience in professional training and talent development, focusing on high-demand roles
  • 3 or more years of leadership experience in the Learning & Development/Training sector, driving team engagement to boost departmental performance
  • A proven history of successfully delivering leadership training programs
  • Experienced in both remote and in-person learning development environments
  • Skilled in using online and web-based learning tools, including Articulate and Google Suite
Benefits and Perks
  • Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a roth option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day
About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions.

At Enova, we live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive.

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