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Intake Coordinator Specialist

2 months ago


Baltimore, Maryland, United States Johns Hopkins Medicine Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Intake Coordinator Specialist to join our team at Johns Hopkins Medicine. As a key member of our customer service team, you will be responsible for receiving and reviewing advanced order requests, assessing and navigating inquiries, and providing exceptional service to our customers.

Key Responsibilities:

  • Receive and review advanced order requests, ensuring accuracy and completeness
  • Assess and navigate customer inquiries, providing timely and courteous responses
  • Collaborate with the team to facilitate and promote product offerings and services
  • Respond to customer requests in a timely and professional manner
  • Complete service recovery and de-escalation, ensuring customer satisfaction

Requirements:

  • High school diploma or equivalent required; post-high school education or training preferred
  • Intermediate to advanced experience in the medical field, with a focus on homecare industry
  • Advanced medical terminology and contractual requirements knowledge
  • Exceptional customer service skills and ability to work in a fast-paced environment
  • Ability to work independently and as part of a team

Preferred Qualifications:

  • Call center experience and ability to work in a dynamic environment
  • Basic ability to de-escalate and facilitate prioritized accounts
  • Experience working in a medical environment, with familiarity with durable medical equipment

About Johns Hopkins Medicine:

Johns Hopkins Medicine is a leading healthcare organization dedicated to providing exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. We prioritize the health and well-being of every employee and strive to create a welcoming and inclusive environment.