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Client Service Representative

2 months ago

Edmond, Oklahoma, United States CityVet Full time
About CityVet

At CityVet, we prioritize the well-being of both people and pets. Our mission is to provide exceptional care and service to our clients, while fostering a positive and supportive work environment for our team members.

Job Summary

We are seeking a highly skilled and compassionate Client Service Specialist to join our team at CityVet. As the primary point of contact for clients, you will be responsible for ensuring a pleasant and efficient experience for all visitors to our clinic.

Key Responsibilities
  • Client Interface Management: Manage appointment check-ins, book new appointments, and partner with the team to provide proper discharge information for various services.
  • Scheduling and Coordination: Understand, communicate, and prioritize scheduled appointments, client education, and lobby triage to ensure an efficient and productive schedule and daily workflow.
  • Client Welcome and Support: Greet and welcome all clients entering the clinic, check patients in for their appointment, notify clients of any appointment delays, and provide care during their wait.
Requirements
  • Computer Proficiency: Proficient in using computer systems and software.
  • Education: High school diploma or equivalent required.
  • Age: At least 18 years of age at the time of hire.
Benefits
  • Pet-care Discounts: Generous discounts on pet care services.
  • Uniform Allowance: Provided to support a professional appearance.
  • Flexible Schedules: Opportunities for flexible scheduling to balance work and personal life.
  • Growth Opportunities: Opportunities for professional growth and development within the company.