Front Desk Coordinator

7 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

MyCareersFuture is seeking a highly skilled and customer-focused Service Relations Officer to join our team. As a key member of our front-line staff, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide warm and welcoming greetings to clients and visitors, ensuring a positive first impression of our organization.
  • Efficiently handle client inquiries and provide accurate information about our services, resolving issues in a timely and professional manner.
  • Screen and relay messages, administer registration, and schedule appointments, ensuring seamless communication and coordination.
  • Generate and calculate invoices, record payments, and issue receipts, maintaining accurate financial records.
  • Handle billing, refunds, and credits, ensuring prompt and efficient resolution of client concerns.
  • Provide cross-coverage for other Service Relations Officers, ensuring continuity of service and support.
  • Support operational functions as needed, contributing to the smooth running of our organization.
  • Monitor and maintain a clean and hygienic environment, ensuring a safe and healthy workspace.

Requirements

  • Fresh diploma holders or work pass holders are welcome to apply.
  • GCE O Level or equivalent with 2 years of working experience in administration, customer service, and/or receptionist roles.
  • Excellent interpersonal and communication skills, with the ability to speak Mandarin to Mandarin-speaking parents.
  • Positive working attitude, customer-centric mindset, and ability to work independently and as a team.
  • Proficient in MS Office and able to work in a fast-paced environment.
  • Hardworking and keen to learn, with a willingness to commit to working on Saturdays.

Working Conditions

  • 5.5 days work week.
  • Upper Thomson location.

Benefits

  • Medical and medical insurance.
  • Professional development opportunities.
  • AWS and variable bonus.


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