Critical Time Transition Program Director

4 weeks ago


Syracuse, New York, United States AccessCNY INC Full time
About the Role

As a key member of the AccessCNY INC team, the Critical Time Transition Program Director will play a vital role in supporting individuals with mental health diagnoses and/or intellectual/developmental disabilities (I/DD) dual diagnosis. The successful candidate will be responsible for overseeing the provision of Critical Time Intervention (CTI) and Transitional Residential Services (TRS) for youth boarding in hospitals and ERs.

The ideal candidate will have a strong background in case management and experience working with youth and families. They will be responsible for monitoring the provision of CTI and TRS services, developing relationships with hospitals and service providers, and ensuring the fidelity of the CTI program. Additionally, they will supervise the CTI team, TRS manager, and clinical staff, monitor budgets, and complete required documentation and reports.

Key Responsibilities
  1. Service Provision
  • Ensure CTI staff meet with youth and family referred from hospitals for CTI services.
  • Assist the CTI team and the youth/family in determining additional services needed to achieve and maintain stability.
  • Review the schedule of visits with the youth/family based on CTI requirements and the youth/family's needs.
  • Monitor the provision of services at the TRS.
  • Ensure that the CTI team follows the CTI process and maintains the fidelity of CTI requirements.
  • Ensure CTI and TRS teams work together to meet the needs of the youth/family.
Financial Management
  • Oversee and monitor all budgets, financial reports, and expenses for the certified residential sites assigned.
  • Review monthly financial printouts and work with the Associate Director and Director of Finance to modify the budget and/or expenses as needed.
  • Ensure that the youth's rights are protected with regard to their money and personal possessions, as applicable.
Record Keeping and Reporting
  • Ensure that all required documentation is completed with required elements and maintained per Agency procedures, including progress notes, safety plans, intake/discharge plans, and assessments.
  • Ensure incident reports are completed in a timely manner and safeguards and recommendations are implemented.
  • Complete youth/family satisfaction surveys and analyze results.
  • Implement systems to measure quality initiatives and program outcomes. Monitor the status of program outcomes data and ensure data is submitted in a timely manner for the Agency dashboard.
Staff Supervision
  • Supervise the CTI team, TRS Manager, and TRS Clinical staff.
  • Develop and ensure the implementation of an orientation and ongoing training program for the CTI team.
  • Assist the TRS Manager in developing and implementing an orientation and ongoing training program for the TRS team.
  • Provide ongoing direction, training, support, and performance evaluations for assigned staff.


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