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Ambassador of Excellence

2 months ago

Naples, Florida, United States Pelican Bay Foundation Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Host to join our Food and Beverage team at Pelican Bay Foundation Inc. As a Host, you will be the first point of contact for our members and guests, providing a warm and welcoming experience that sets the tone for their visit.

Key Responsibilities
  • Greet members and guests in a friendly and professional manner, ensuring a seamless arrival experience.
  • Escort members and guests to their tables, providing menus and informing them of daily specials.
  • Address and resolve any immediate member or guest concerns in a timely and professional manner.
  • Manage the seating chart to ensure an even distribution of tables among servers.
  • Answer phone calls and handle reservations in a courteous and efficient manner.
  • Maintain a clean and organized host stand, including menus and reservation lists.
  • Assist servers and other staff as needed during busy periods to ensure a seamless dining experience.
Requirements
  • Minimum of three (6) months of Host experience in the hospitality industry.
  • Experience delivering outstanding customer service while collaborating with other team members to ensure member satisfaction.
  • Ability to use POS technology effectively.
  • Ability to meet physical requirements: standing, walking, and carrying up to 30 pounds.
  • Must have effective verbal and written communication skills.
What We Offer
  • Competitive total compensation and benefits package.
  • Generous Paid Time Off (PTO) and Paid Holidays.
  • Medical, Dental, and Vision options.
  • 401k with excellent employer match.
  • Free Team Member Meals.
  • Team Member Referral Bonus.
  • Company Paid Group Life, Disability, and AD&D.
  • Company Paid Employee Assistance Program.
  • Company-provided uniforms.
Our Core Values
  • Welcoming: We strive to create a sense of community and belonging for all our members and guests.
  • Collaborative: We work together as a team to deliver exceptional member satisfaction at all touch points.
  • Positive: We are open to new ideas and use creative problem-solving to deliver outstanding results.
  • Respect: We treat others with fairness, consistency, and respect, always doing the right thing even when it's hard.