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Membership Sales Representative
2 months ago
YWCA Minneapolis is seeking a highly motivated and results-driven Membership Advisor to join our team. As a Membership Advisor, you will play a critical role in achieving membership sales revenue and retention targets. You will interact with guests, prospects, and members on a daily basis, creating a welcoming, supportive, and inclusive experience for everyone in our fitness facility.
Key Responsibilities- Maintain or exceed 80% of sales goals monthly.
- Greet, tour, sell, and cross-sell prospects interested in YWCA membership and programs.
- Ensure accuracy with scholarship and health insurance reimbursement programs.
- Maintain and actively follow up with a prospective member pipeline to ensure monthly goal achievement.
- Make phone calls to prospective, current, and cancelled members to encourage new sales, retention, and renewals.
- Positively respond to telephone calls from prospective members inquiring about new memberships.
- Implement marketing promotions and strategies.
- Effectively promote and sell the YWCA of Minneapolis, its mission, and membership benefits during assigned networking events at community health fairs, local organizations, and industry trade associations.
- Have a minimum of one year of successful sales experience.
- Possess strong organizational and planning skills and a superior attention to accuracy and detail.
- Demonstrate superior communication skills, written and verbal.
- Excellent customer service skills.
- Ability to successfully manage conflict in potentially stressful or difficult situations when responding to customer concerns.
- Ability to work effectively with people of diverse backgrounds, skills, and perspectives.
- Ability to work effectively in a team setting as well as in independent situations. Ability to work effectively under stress of increased work load during peak hours of the day or during peak season.
- Model excellent communication, teamwork skills, and the YWCA mission through cross-departmental work.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Bachelor's degree in sales, public relations, business, marketing, or related field.
- Sales experience preferably in a consultative selling environment.
- Experience or knowledge in the health and fitness field.
- Bilingual Spanish or Somali.
- Required to walk regularly. Occasionally required to sit, stand, use hands.
- Noise level in the environment is usually moderate.
- The position is eligible for the standard break policy according to Minnesota state law.
- Travel to other locations is required 3% of the time.
YWCA Minneapolis is a nonprofit organization founded in 1891 as a member of YWCA USA, the oldest and largest multicultural organization in the world. Our mission is to eliminate racism, empower women and girls, and promote peace, justice, freedom, and dignity for all. We strive to be the most trusted and effective change agent in the journey to eliminate racism and sexism in our community.
We are a trusted social justice organization with a 130+ year history of advocacy for women and children. More than 30,000 people in our community are served every year by YWCA Minneapolis, through award-winning programs, classes, and workshops.
We are committed to creating an inclusive environment for all employees and celebrate diversity. We are an equal opportunity and affirmative action employer.
