Head of Account Development North America

13 hours ago


Jersey City, New Jersey, United States Springer Science & Business Media LLC Full time
About the Role

The Head of Account Development (AD) will lead the North American Account Development team, focusing on key regional accounts. This team handles after-sales onboarding, customer retention, and growth initiatives aligned with the goals of the Research Marketing Department. Reporting to the Director of Account Development, Americas, this role oversees North American AD Managers and ensures alignment with company priorities and strategies.

Key Responsibilities
  • Drive customer engagement through in-person visits, virtual meetings, conferences, webinars, trainings, and events.
  • Manage activities to identify engagement opportunities, supporting the expansion of Open Access/Transformative Agreements (TAs), eBook collections, and journal subscriptions.
  • Provide leadership and guidance to direct reports through performance appraisals, skill-building opportunities, and communication of key company initiatives and industry trends.
  • Manage promotional budgets, travel and expense reports, and strategic planning deliverables.
  • Coordinate and define various AD activities across functional groups often tracking and analyzing results, publishing internal successes, creating external collateral, and developing co-marketing and co-branding partnerships.
Requirements
  • Bachelor's degree or equivalent.
  • 10 years' experience in the current AD role coupled with personnel management or directly comparable work experience in library services.
  • Experienced in leading in a wide range of situations with varied audiences.
  • Ability to understand customer needs and priorities; position and demonstrate Springer Nature products; train both internal and external customers.
  • Ability to interact with other functional groups and gain cooperation through shared objectives.
  • Able to balance several projects simultaneously with both long-term and short-term deadlines.
  • Possess excellent grammar and English skills, creativity, and self-motivation.
What We Offer
  • US Annualized Base Salary Range: $104,000 - $125,000.
  • Comprehensive and competitive benefits package including medical, dental, and vision insurance, 401(k) with company match and contribution, hybrid office working policy, summer hours, and paid time off.


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