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Automotive Parts Sales Specialist
2 months ago
Position Overview:
We are seeking a dedicated Parts Wholesale Representative to support our operations. This role involves engaging with our premium automotive brands, focusing on parts sales and customer service excellence.
Key Responsibilities:
- Assist both wholesale and retail clients in identifying necessary parts with a professional and approachable demeanor.
- Educate customers on related part requirements and promotional offers, ensuring they are aware of the complete product range.
- Handle incoming calls, providing accurate pricing information and additional details as needed.
- Deliver exceptional service to both internal and external clients.
- Alert the parts manager regarding any out-of-stock items or urgent shop supplies.
- Source out-of-stock parts from external suppliers and place emergency orders when required.
- Inform service advisors and customers when special orders have arrived.
- Follow up on any back-ordered items.
- Conduct weekly reviews of will-call and back-order files, returning unclaimed items to vendors or restocking as necessary.
- Process payments from retail customers and secure credit approvals.
- Ensure all charge transactions are properly documented with customer signatures.
- Provide customers with their invoice copies.
- Manage returns of parts, ensuring original invoices or their numbers are available for verification.
- Track and issue requested tools to technicians.
- Maintain organized records of repair orders, invoices, insurance estimates, and special orders.
- Prepare orders for daily shipment, delivery, or customer pick-up.
- Engage with assigned accounts via phone to promote services.
- Participate in available training programs to enhance skills.
- Stay updated on new products and industry developments.
- Collaborate with the parts manager to maintain a lost sales tracking system.
- Uphold a professional appearance at all times.
Qualifications:
- High school diploma or equivalent (GED).
- Strong knowledge of automotive parts and systems.
- Minimum of 3 years of sales or customer service experience in a high-volume environment.
- Excellent verbal and written communication skills.
- Able to navigate ambiguity in a fast-paced, evolving workplace.
- Commitment to ethical business practices.
- Knowledge of relevant federal, state, and local regulations affecting service operations.