Help Desk Engineer Position

3 weeks ago


Beachwood, Ohio, United States Encore Strategic Full time

We're seeking an experienced IT Help Desk Tech to join our team at Encore Strategic. As a member of our technical support team, you will be responsible for providing top-notch customer service and technical assistance to our clients.

About the Role:

  • We offer a competitive salary of $50,000+, commensurate with experience.
  • A comprehensive benefits package, including health insurance, retirement plan, PTO, and bonus plan.
  • A hybrid work schedule with up to 2 days remote after training completion.
  • A friendly, people-focused management team and technical mentors.

Key Responsibilities:

  • Support common business applications (O365) via email, phone, and on-site support for 100+ SMB's.
  • Maintain client networks and network security (LAN/WAN, firewalls, access points, switches).
  • Troubleshoot a wide variety of on-premises, and cloud environments.
  • Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues.

Requirements:

  • Strong interpersonal skills, positive mentality, and ability to change tasks rapidly.
  • Confidence and commitment to top-tier customer service in a fast-paced environment.
  • Ability to stay organized and follow tasks through to completion with accuracy.
  • Willingness and ability to learn new applications and skills.
  • 0-2 years of hands-on PC support experience.
  • Office 365 experience.
  • A general knowledge of different hardware platforms, cloud services, and line of business applications.

Benefits:

  • A guaranteed starting salary that reflects the average cost of living in Northeastern Ohio.
  • Health insurance, retirement plan, PTO, and bonus plan.
  • A hybrid work schedule with up to 2 days remote after training completion.

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