Network Systems Technician
3 days ago
We're seeking an IT Help Desk Tech to join our team at Encore Strategic. As a member of our technical support team, you will be responsible for providing top-notch customer service and technical assistance to our clients.
About the Company:
- We are a fast-growing MSP servicing business across the Northeastern Ohio Region.
About the Role:
- We offer a competitive salary of $50,000+ based on experience.
- A comprehensive benefits package, including health insurance, retirement plan, PTO, and bonus plan.
- A hybrid work schedule with up to 2 days remote after training completion.
- A friendly, people-focused management team and technical mentors.
Key Responsibilities:
- Support common business applications (O365) via email, phone, and on-site support for 100+ SMB's.
- Maintain client networks and network security (LAN/WAN, firewalls, access points, switches).
- Troubleshoot a wide variety of on-premises, and cloud environments.
- Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issues.
Requirements:
- Strong interpersonal skills, positive mentality, and ability to change tasks rapidly.
- Confidence and commitment to top-tier customer service in a fast-paced environment.
- Ability to stay organized and follow tasks through to completion with accuracy.
- Willingness and ability to learn new applications and skills.
- 0-2 years of hands-on PC support experience.
- Office 365 experience.
- A general knowledge of different hardware platforms, cloud services, and line of business applications.
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