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Server - Le Vallauris Palm Springs
2 months ago
We are seeking a highly skilled and experienced Server to join our team at Soho House & Co. As a Server, you will play a crucial role in delivering exceptional dining experiences to our members and guests.
Key Responsibilities- Menu Knowledge and Presentation: Develop and maintain in-depth knowledge of our menu offerings, including food and drink pairings, and present them in an approachable and elevated manner to our members and guests.
- Service Standards: Ensure seamless communication between the Front of House (FOH) and Back of House (BOH) staff, maintaining a positive and influential attitude, and adhering to Soho House Service Standards.
- Team Collaboration: Collaborate with other team members to ensure the success of service and guest satisfaction, completing pre-service and post-service duties, and accurately entering orders into our Point of Sale (POS) system.
- Guest Experience: Positively influence members and guests' experiences by elevating the dining experience with food and drink pairing options, discussing specials, and driving sales through consistent and approachable communication.
- Communication and Risk Mitigation: Maintain communication with Management and Executive Chef on any allergies or potential red flags encountered throughout the night, mitigating any forecasted risk.
- Administrative Tasks: Complete all check-out reports at the end of each shift, have them double-checked and signed by management, and adhere to health and safety policies, as well as all Company policies, procedures, standards, and local, state, and federal laws.
- Experience: Minimum of 2+ years' experience in a similar capacity.
- Problem-Solving and Adaptability: Thrive in fast-paced, high-volume environments, maintaining calm and effectively problem-solving under pressure.
- Customer Service and Teamwork: Be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests, demonstrating competency as outlined in the training schedule and Club School.
- Flexibility and Autonomy: Be able to work flexible shifts and schedules, including weekends and holidays as needed, and take direction, work in a team environment, and autonomously.
- Technical Skills: Be tips-certified and have knowledge of our Point of Sale (POS) system.
- Physical Demands: Be able to seize, grasp, turn, and hold objects with hands, make periodical fast-paced movements, move, pull, carry, or lift at least 20 pounds, occasionally kneel, bend, crouch, and climb, and perform physical activities such as lifting, cleaning, and stooping.
Soho House & Co. offers competitive compensation packages that feature global benefits and perks, including health care, 401K, paid time off, career development opportunities, and more. We empower our employees to make positive change through mentoring, apprenticeships, local outreach, and sustainability initiatives.
