Server - Le Vallauris Palm Springs

1 month ago

Palm Springs, California, United States Soho House & Co. Full time
About the Role

The Server position at Soho House & Co. is a key role in delivering exceptional customer service and ensuring a seamless dining experience for our members and guests. As a Server, you will be responsible for understanding and discussing menu items, including any relevant allergies, while presenting an approachable and elevated experience that meets Soho House Service Standards.

Main Responsibilities
  • Develop and maintain professional relationships with all coworkers and management, as well as complete checklists on all trained processes learned in Club School.
  • Positively influence members and guests' experience by elevating the dining experience with food and drink pairing options and discussing specials to drive sales through consistent and approachable communication and the highest level of service in accordance with Soho House Standards.
  • Maintain communication and advise Management and Executive Chef on any allergies or potential red flags encountered throughout the night to mitigate any forecasted risk.
  • Complete all check out reports at the end of each shift and have it double checked and signed by management.
  • Adhere to health and safety policies as well as all Company policies, procedures, standards and local, state, and federal law as applicable.
  • Accommodate special requests from guests or alternative solution that better suites business needs or advise management to further assess and provide option.
  • Ensure food orders are finished being plated and coursed out correctly before appropriately serving to members/guests.
  • Assist runners and bussers when possible with expo and service bar tickets to support all table orders.
  • Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed.
  • Knowledge of the menu, with the ability to make suggestions who asked by members and/or guests.
Requirements
  • Minimum of 2+ years' experience in similar capacity.
  • Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure.
  • Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests.
  • Must be able to demonstrate competency as outlined in the training schedule and Club School.
  • Must be able to work flexible shifts and schedules, including weekends and holidays as needed.
  • Ability to take direction, work in a team environment and autonomously.
  • Tips certified and POS knowledge.
Why Work with Us

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.

  • Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match.
  • Paid Time Off: Full- Time Employees have sick day's + vacation days.
  • Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically.
  • Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability.
  • Learning & Development: An extensive range of internally and externally run courses are available for all employees.
  • Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
  • Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
  • Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.

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