Automotive Service Consultant

2 weeks ago


Beavercreek, Ohio, United States SVG Motors - Beavercreek Full time
Job DescriptionPosition Overview: We are seeking a dedicated Automotive Service Consultant to enhance our customer service experience. The ideal candidate will possess prior experience as a service advisor in the automotive industry and hold a valid driver's license. This role involves engaging with clients to assess their vehicle service needs, delivering outstanding customer support, and ensuring quality assurance throughout the service process.Benefits:
  • Competitive compensation package
  • Comprehensive medical, dental, and vision coverage
  • Life insurance options
  • Retirement savings plan (401k)
  • Paid time off (PTO)
  • Employee discounts on services
  • Opportunities for career advancement
Key Responsibilities:
  • Engage with customers to identify their vehicle repair and service requirements
  • Enhance customer satisfaction through effective relationship management
  • Uphold the company's commitment to ethical business practices, professional appearance, and excellent customer relations
  • Track the status of each vehicle throughout the service process and keep customers informed
  • Boost profitability by optimizing sales and implementing promotional strategies
  • Supervise technicians in their work on customer vehicles, ensuring efficiency and timely completion
  • Participate in quality assurance activities
  • Contribute to the creation and documentation of standard operating procedures as necessary
Qualifications:
  • High school diploma or equivalent
  • Valid commercial driver's license with a clean driving record
  • Formal training in service advisory skills, customer satisfaction, and quality control
  • Experience as an automotive service advisor
  • Fluency in reading, writing, and speaking English
  • Ability to maintain focus and complete tasks amidst interruptions
  • Strong multitasking capabilities
  • Proficient in the use of computers and business technology

About SVG Motors - Beavercreek: At SVG Motors, we strive to meet and exceed our customers' diverse automotive needs. Our commitment to high standards of customer service across our various locations allows us to represent leading brands such as Ford, Chrysler, Dodge, Jeep, RAM, Buick, GMC, Chevrolet, and Toyota. We are dedicated to providing exceptional value to our customers and are always in search of talented individuals who share our commitment to delivering outstanding service.

We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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