Customer Experience Manager

4 days ago


Des Moines, Iowa, United States Misty SOLD Team - Better Homes and Gardens Real Estate Innovations Full time
Job Title

A Client Services Associate is sought after by the Misty SOLD Team at Better Homes and Gardens Real Estate Innovations in Des Moines, IA. The ideal candidate must have excellent phone skills and be confident talking to anyone.

About the Job

This role involves overseeing systems and protocol for a superior customer and client experience. You will manage the customer experience by serving as a concierge for potential home buyers and sellers, handling numerous phone calls, emails, and text messages daily.

Responsibilities
  • Develop and maintain systems for delivering exceptional customer service
  • Provide exceptional customer experiences through multiple communication channels
  • Supervise and manage agents to ensure quality services are delivered
  • Maintain open lines of communication with clients and agents
Qualifications
  • Iowa real estate license required for employment
  • Must fit into our team culture
  • Excellent communication and interpersonal skills
  • Confidence on the phone and patience when dealing with difficult situations
  • Ability to work hard and maintain a fun-loving attitude
Compensation

The estimated annual salary for this position is $45,000 - $60,000, depending on experience and qualifications.



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