Customer Experience Expert
4 weeks ago
We're seeking a skilled professional to join our Participant Contact Center as a Customer Experience Expert. This role will enable you to educate and assist 401K participants by answering inbound phone inquiries about their retirement accounts and help them take action to prepare for retirement.
About the JobIn this position, you'll have the opportunity to provide quality customer service, handle complex product calls, and resolve situations real-time while building foundational financial knowledge. You'll also have the chance to secure your FINRA Series 6 license with our support.
Key Responsibilities- Correspond with customers via inbound and outbound phone calls or additional channels
- Handle complex product calls and resolve situations real-time
- Provide quality customer service and build foundational financial knowledge
Required Skills and Qualifications:
- 4+ years of customer service experience or equivalent demonstrated through one or a combination of work experience, training, military experience, or education
- Demonstrates excellent verbal and written communication skills, including strong typing skills
- Ability to adapt to frequent change, make independent decisions, and take ownership to resolve issues
Benefits
- Pension eligible
- Personal Time Off (PTO) provided to hourly (non-exempt) employees
Additional Information
- This role offers in-office, hybrid, and remote work arrangements
- You'll be required to limit personal time off requests during the extensive nine-week training program
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