Backroom Associate

3 days ago


Santa Maria, California, United States Goodwill Industries of Ventura and Santa Barbara Counties Full time
Job Summary

The Backroom Associate is a vital member of our team at Goodwill Industries of Ventura and Santa Barbara Counties. This role is responsible for providing exceptional customer service to donors and customers, receiving and recording donations, and processing and pricing goods. The ideal candidate will be able to maintain a safe, organized, and clean work area, adhere to company policies and procedures, and ensure proper handling and disposal of trash, recyclables, and hazardous waste.

Key Responsibilities
  • Provide excellent customer service to donors and customers at all times.
  • Direct vehicles and customers to correct donation locations, greet donors, and provide information about Goodwill's donation policies, mission, and programs.
  • Receive, record, and sort donations to effectively process through the Kaizen system, maintaining full compliance to Kaizen guidelines and principles.
  • Work in various areas of the backroom, including soft goods production, hard goods production, donations, and more, meeting company production standards.
  • Help drivers with loading and unloading trucks, identify high-end and/or collectible items for online sales, and clean and inspect items for damage or breakage.
  • Price items following company standards, maintain accurate records, and stock, merchandise, and maintain the sales floor to meet standards and guidelines.
  • Place items that cannot be sold into appropriate containers for salvage and separate by category.
  • Work at other donation sites when needed, sweep and mop floors, clean up broken items, clean and sanitize restrooms, and maintain a safe and organized work area.
Requirements
  • Excellent customer service skills.
  • Excellent verbal communication skills.
  • Ability to read, write, speak, and understand English.
  • Basic understanding of laws and regulations related to hazardous materials.
  • Honesty and reliable attendance.
  • Ability to work nights, weekends, and holidays on a rotating basis.
  • Knowledgeable about company's mission and services, and customer-related policies.


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