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Sales Associate

2 months ago

Santa Monica, California, United States J. Jill Full time

About J. Jill

J. Jill is a premier omnichannel retailer and nationally recognized women's apparel brand committed to delighting customers with great wear-now product. The brand represents an easy, thoughtful, and inspired style that reflects the confidence of remarkable women who live life with joy, passion, and purpose.

Our Mission

We strive to provide a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. Our goal is to help customers build an entire wardrobe that is easy, versatile, and trend-right.

Job Summary

The Sales Associate is a member of a talented team that provides service that is unique to our customers' needs. Our associates build genuine connections and loyalty with our customers and help them build an entire wardrobe. Provides a high level of customer service support with product expertise and advanced selling skills.

Responsibilities

  • Responsible for achieving individual and team sales and productivity performance goals.
  • Greet customers promptly and genuinely, and re-engage appropriately.
  • Build customer loyalty by creating genuine connections with customers.
  • Conduct company-sponsored outreach to acquire new customers and increase shopping visits.
  • Provide our customers with helpful service that is unique to their needs, greeting customers promptly and genuinely.
  • Guide customers to looks that flatter.
  • Assist customers in building great wardrobes by providing guiding, helpful service and advice, suggesting layering and accessorizing options.
  • Help our customers build an entire wardrobe that is easy, versatile, and trend-right.
  • Keep up-to-date on J. Jill product features: colors, fabrics, fit, styles, care, etc.
  • Keep up-to-date on what's in fashion today and how J. Jill translates fashion trends for our customers.
  • Assist with floor set execution and ongoing re-merchandising of store.
  • Maintain excellent visual standards.
  • Replenish the sales floor according to minimum product level standards.
  • Contribute to operational excellence by participating in all operational functions including: marketing, product processing and replenishment, markdowns and promotions, store cleanliness and backroom organization.
  • Complies with company policies and procedures, ensures a safe environment, and protects company assets.

Qualifications

  • Previous work experience in a retail environment, women's specialty retail experience preferred.
  • Point of sale system, technical experience.
  • Connections within the community preferred.
  • Passionate about fashion and the J. Jill brand; continually engaged.
  • Excellent communication skills.
  • Proven sales and customer service skills.
  • Strong style, merchandising, and wardrobing skills.