Lead Retail Banking Professional

7 days ago


Amesbury, Massachusetts, United States Provident Bank Full time
Job Summary:

The Lead Retail Banking Professional will support the sales, service, operations, and cultural performance of various branch teams. This role will involve traveling between branch locations to assist as needed. Key responsibilities include providing exceptional customer service, building rapport and relationships, and determining customer financial needs with a strong understanding of BankProv's structure.

Key Responsibilities:

Provide exceptional customer service, building rapport and relationships with customers
Determine customer financial needs and provide recommendations
Assist branch teams with sales, service, and operations
Travel between branch locations as needed
Maintain cash within established limits to reduce bank's exposure to loss

Requirements:

High school diploma or GED required
Three to five years of retail banking experience
Ability to work well with customers and employees, as well as actively listen, interpret information, and interact in a positive, helpful manner
Strong written and verbal communication skills
Ability to educate customers on present features and benefits of products and services in order to meet individual needs

About BankProv:

BankProv is a full-service commercial bank that offers a unique blend of traditional banking services and innovative financial solutions tailored to meet the needs of our diverse clientele. We are committed to fostering financially strong and thriving communities, investing in our clients' success, and supporting the growth of local businesses. Our culture is built on a foundation of core values: collaboration, empathy, courage, and innovation. We are looking for tech-savvy individuals who share our values and are eager to help us drive the future of banking.

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