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Lead Branch Manager

2 months ago

Monterey, California, United States WELLS FARGO BANK Full time
About this Role:

Wells Fargo Bank is seeking a highly skilled and experienced Branch Manager to lead our National Branch Network team in Consumer and Small Business Banking. As a key member of our leadership team, you will be responsible for driving business growth, developing and managing a high-performing team, and delivering exceptional customer experiences.

Key Responsibilities:
  • Lead and Develop a High-Performing Team: Coach, develop, and build a diverse team of direct and indirect reports to execute business strategies, achieve results, and drive growth in the business.
  • Customer Engagement and Experience: Lead a highly defined customer engagement process, coaching bankers to engage customers, understand their needs, and work proactively to build relationships and help customers succeed financially.
  • Operational Excellence: Execute policies and procedures in alignment with applicable regulations, manage audit and escalation procedures, and allocate people and financial resources for the branch.
  • Business Growth and Development: Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
  • Stakeholder Engagement: Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
  • Talent Development: Mentor and guide talent development of direct reports and assist in hiring talent.
Requirements:
  • Leadership Experience: 4+ years of banking, financial services, or branch network experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
  • Leadership Qualifications: 2+ years of leadership experience, including hiring, coaching, and developing direct reports.
Preferred Qualifications:
  • Management Experience: Experience in managing a team, including hiring, coaching, and developing direct reports.
  • Customer Engagement: Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success.
  • Business Acumen: Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
  • Communication Skills: Exercise independent judgment and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.