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Senior Business Analyst, Child Support Modernization Specialist
2 months ago
We are seeking a highly skilled Senior Business Analyst to lead and support key initiatives that upgrade legacy child support systems, streamline operations, and enhance service delivery.
Key Responsibilities- Collaborate with project managers and leadership to ensure timely, on-budget project delivery.
- Manage relationships with project staff and produce comprehensive status reports.
- Analyze current child support processes and recommend strategies to enhance efficiency, improve collections, and optimize service delivery.
- Liaise with federal, state, and local government entities to ensure that modernization efforts align with child support regulations and policies.
- Use data analytics to evaluate the impact of modernization efforts on child support collections, case management, and service outcomes.
- Implement industry best practices for child support operations, modernizing the system for more efficient, user-friendly services.
- Oversee the adoption of new processes and systems across the child support organization, addressing any challenges and ensuring smooth implementation.
- Bachelor's degree in a related field.
- 8-10 years of relevant professional experience required.
- Knowledge of federal and state regulations, processes, and policies governing child support enforcement, collections, case management, and service delivery is critical.
- Experience with traditional child support systems, operations, and how they integrate with modern technologies to improve service efficiency.
- Ability to lead or contribute to modernization projects, particularly involving the upgrade of legacy child support systems to more efficient, user-friendly, and digital platforms.
- Understanding of how to analyze, redesign, and implement new processes to improve service delivery, increase collections, and streamline case management.
- Familiarity with technologies like cloud computing, data analytics, and case management software, which can enhance child support program operations.
- Experience integrating modern systems with existing child support enforcement systems (CSES) and other relevant public sector IT systems.
- Ability to work with government agencies, technology teams, and external vendors to modernize child support services.
- Strong verbal and written communication skills, with the ability to present modernization plans, status updates, and technical details to both technical and non-technical stakeholders.
- PMP (Project Management Professional) certification is preferred.
Maximus is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
