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Operations Director

2 months ago


Belleville, Illinois, United States Club Fitness Full time
{"title": "Operations Manager", "description": "Job Summary

Club Fitness is seeking a highly motivated and experienced Operations Manager to join our team. As a key member of our leadership team, you will be responsible for ensuring that all gyms are consistently clean, functional, and friendly.

Key Responsibilities
  • Ensure consistent service excellence by all team members, resulting in a clean, functional, and friendly environment and culture.
  • Hire, train, encourage team members to deliver Club Fitness' service promise consistently.
  • Provide effective decision-making regarding customer service issues.
  • Heighten, develop, and foster a strong organizational customer service focused team.
  • Contribute to short and long-term strategy planning, including initiatives geared toward organizational excellence.
  • Assist with Club Staff workloads to ensure smooth and efficient business operation.
  • Stay up to date with company policies and procedures to maintain consistency with Club Staff.
  • Maintain an organizational culture that attracts, retains and motivates top quality employees.
Requirements
  • High School diploma or GED, required
  • 18 years of age or older, required
  • Previous experience in customer service, hospitality, and leadership preferred
  • Excellent communication and interpersonal skills
  • Ability to handle stressful situations with professionalism and a positive attitude
  • Strong multitasking abilities
  • Ability to work varying hours as needed, including evenings, weekends, and holidays
  • Ability to work outside normal work hours when dictated by workload
Physical Requirements

Extended periods of standing and moving about the facility. Occasional lifting of gym equipment may be needed.

Equal Opportunity

Club Fitness provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.

", "lang_code": "en-US"}