Membership Sales Representative
1 week ago
Estimated Salary: $45,000 - $60,000 per year.
About Us:
The Holyoke YMCA is a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. We are seeking a highly motivated and results-driven Membership Sales Representative to join our team.
Job Description:
- BUILD STRONG RELATIONSHIPS WITH PROSPECTS AND MEMBERS BY PROVIDING OUTSTANDING CUSTOMER SERVICE.
- EDUCATE YOURSELF ON CURRENT MEMBERSHIP SALES PROMOTIONS AND BEST PRACTICES IN Y-USA MEMBERSHIP RECRUITMENT STRATEGIES.
- SERVE AS THE PRIMARY POINT OF CONTACT FOR DAXKO OPERATIONS AND MAINTAIN VALIDITY OF DATA WITHIN THE SYSTEM.
- ACHIEVE ESTABLISHED SALES GOALS BY WORKING PROSPECT LISTS AND DEVELOPING NEW PROSPECTS TO SELL MEMBERSHIP AND PROGRAMS THROUGH A VARIETY OF SALES MEDIUMS.
- COLLABORATE WITH MEMBER SERVICE STAFF AND WELLNESS CENTER STAFF TO TRANSITION NEW MEMBERS TO COMPLETE WELLNESS ORIENTATIONS AND HAVE A POSITIVE MEMBERSHIP EXPERIENCE.
- WORK COLLABORATIVELY WITH MARKETING & MEMBERSHIP COORDINATOR IN IMPLEMENTING PROMOTIONS AND CAMPAIGNS.
- USE LISTEN FIRST SKILLS TO UNDERSTAND PROSPECT NEEDS AND COMMUNICATE THE BENEFITS OF A Y MEMBERSHIP, MAKING THE Y ACCESSIBLE TO PEOPLE OF DIFFERENT BACKGROUNDS, ABILITIES, OPINIONS, AND PERCEPTIONS.
- REPRESENT THE Y AT COMMUNITY EVENTS OR CORPORATE PARTNERS TO GROW MEMBERSHIP AND PROGRAM SALES.
- UNDERSTAND THE FULL SUITE OF Y PROGRAMS, PROMOTIONS, AND SERVICES TO UPS ell AND INTRODUCE MEMBERS TO ADDITIONAL BENEFITS OF A Y MEMBERSHIP.
- CONDUCT TOURS TO ENGAGE PROSPECTIVE MEMBERS IN PROGRAM AREAS.
- FURTHER THEIR KNOWLEDGE OF SALES AND MARKETING TECHNIQUES THROUGH CONTINUED EDUCATION (WEBINARS, BLOGS, E-NEWSLETTERS, ETC.).
Leadership Competencies:
- COMMUNICATION & INFLUENCE: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y's cause.
- INCLUSION: Values all people for their unique talents and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.
- CRITICAL THINKING & DECISION MAKING: Makes informed decisions based on logic, data, and sound judgment.
- FUNCTONAL EXPERTISE: Executes superior technical skills for the role.
- INNOVATION: Creates and implements new and relevant approaches and activities that improve and expand the Y's work and impact in the community.
- PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended impact occurs.
- DEVELOPING SELF & OTHERS: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
- EMOTIONAL MATURITY: Demonstrates ability to understand and manage emotions effectively in all situations.
Qualifications:
- A customer service aptitude and passion for the Y's cause is important.
- A high school diploma (or equivalent) is required.
- Sales experience preferred.
- Requires excellent telephone, face-to-face, and written communication skills tailored to the appropriate audience.
- Excellent computer skills, including Microsoft office, and data entry skills are important.
- Ability to learn new software systems required.
- Attention to detail and the commitment to confidentiality are essential.
- Must complete Listen First and Cause Driven Tour training within the first nine months of employment.
- Inclusion - works effectively with people of different backgrounds, abilities, opinions, and perceptions.
- CPR/First Aid Certification within 3 months.
- YMCA Leader Certification within 6 months.
- Ability to respond to safety and emergency situations.
- Bilingual Spanish/English preferred.
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