Guest Service Representative

1 week ago


Holyoke, Massachusetts, United States Spencer Gifts Full time
Job Requirements

We're seeking a Guest Service Representative to join our Holyoke Mall team. As a key member of our sales floor, you will be responsible for providing exceptional guest service, maintaining store appearance, and driving sales.

Key Responsibilities:

  • Provide excellent customer service, addressing guest needs and resolving issues in a timely manner
  • Maintain store appearance, including merchandise presentation, visual displays, and overall store cleanliness
  • Operate point-of-sale systems, manage cash handling, and maintain accurate inventory levels
  • Support the Store Management Team by contributing to sales growth, implementing visual merchandising strategies, and participating in store promotions
  • Foster a positive work environment, promoting teamwork and open communication among team members

Requirements:

  • High school diploma or equivalent required; some college coursework preferred
  • Previous retail experience an asset; training provided for new hires
  • Ability to lift up to 25 pounds, stand for long periods, and move quickly around the store
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with guests and colleagues

What We Offer:

  • A competitive hourly rate of $12-$15 per hour, depending on experience
  • Ongoing training and development opportunities to enhance your skills and advance your career
  • A fun and dynamic work environment, with opportunities to make a real difference in the lives of our guests


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