Customer Service Representative

6 days ago


Holyoke, Massachusetts, United States Against All Odds Full time

**Job Summary:** Customer Service Representative

**Estimated Salary:** $30,000 - $40,000 per year

We are seeking a friendly and helpful Customer Service Representative to join our team at Against All Odds. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving customer complaints.

Your key responsibilities will include:

  • Providing outstanding customer service by greeting and acknowledging every customer, maintaining solid product knowledge, and all other components of customer service.
  • Responding to customer inquiries and resolving customer complaints in a timely and professional manner.
  • Maintaining a positive and welcoming store environment.
  • Supporting the processing and replenishing of merchandise; participating in receiving and monitoring floor stock; ensuring procedures are done promptly.
  • FOLLOWING all company policies, procedures, and practices, including signing, pricing, and loss prevention.
  • Accurately and efficiently completing all sales transactions and maintaining proper cash accountabilities at POS registers.

Requirements:

  • Knowledge of retail computer systems, MS Word, and Excel a plus.
  • A commitment to service excellence and customer satisfaction.
  • Solid team player with excellent interpersonal skills.
  • Excellent communication skills, high attention to detail, and ability to multi-task.
  • Ability and willingness to work flexible hours including evenings, weekends, and holidays.

Working Conditions:

  • Must be able to lift, move and handle up to 60 pounds frequently to stock merchandise.
  • Ability to stand/walk for an extended period of time.
  • Ability to bend, reach, lift and climb.


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