IT Support Specialist

3 weeks ago


Lafayette, Louisiana, United States VieMed Full time
Job Summary

VieMed is seeking a highly skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Install, configure, and troubleshoot computer hardware and software.
  • Research and resolve technical issues and produce documentation for knowledge base.
  • Setup and onboard new users in Azure AD/Microsoft 365.
  • Stay current with knowledge of related technologies, designs, methods, and trends.
  • Participate in on-call schedule and provide after-hours support as needed.
Requirements
  • High school diploma or equivalent.
  • Foundation in software, hardware, and network processes and support.
  • Experience supporting various OS including Windows 10, 11, and Mac OS.
  • Outstanding interpersonal skills with a focus on helping others.
  • Computer Skills - Diagnoses and fixes computer hardware and driver-related problems.
  • Entry level IT certifications or equivalent experience preferred.
Working Conditions

This position will be in an office environment and field based. You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m.

Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.



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