Assistant Store Manager

4 days ago


Montgomery Village, Maryland, United States Lilly Pulitzer Full time
About the Position

The Assistant Store Manager plays a vital role in driving sales and delivering exceptional client experiences in our Lilly Pulitzer retail stores. As a key member of our store team, you will be responsible for achieving budgeted net sales, leading by example, and upholding our company's core values and leadership qualities.

Key Responsibilities
  • Delivering Results
    • Drive sales by providing an exceptional client experience and supporting sales teams in actively focusing on clients.
    • Partner with the Store Manager to create action plans that achieve financial results and grow the business.
    • Develop strategies to increase sales, expand reach within the community, and curate strong teams.
    • Utilize company training tools and digital platforms to drive sales.
  • Client Experience and Store Culture
    • Understand the Lilly Pulitzer brand framework and demonstrate a genuine enthusiasm and interest for the concept, the client, and the merchandise.
    • Demonstrate the Lilly Pulitzer selling culture and ensure client experience.
    • Take initiative to positively resolve client-related issues as they arise.
    • Build relationships with clients from greeting through post-sale contact.
  • Leadership
    • Oversee assigned division of responsibility and be accountable for results.
    • Take ownership of the sales floor and sales team to ensure client experience is top priority.
    • Consolidate and share feedback regarding inventory needs, client insights, and team performance with the Store Manager and corporate partners.
    • Communicate company initiatives, emails, and announcements to the store team.
  • Talent and Team Development
    • Motivate staff by promoting and developing a team atmosphere and providing consistent feedback to the management team.
    • Provide in-the-moment coaching with clear, concise, and actionable feedback.
    • Approve and assist with the payroll process.
    • Assist with recruiting efforts by conducting initial searches, facilitating interviews, and onboarding new employees in partnership with the Store Manager.
  • Operational Excellence
    • Take control of day-to-day operations in the absence of the Store Manager, including but not limited to personnel, payroll management, communication with AM/DM/RM and/or corporate partners.
    • Safeguard the assets of the store.
    • Maintain Lilly Pulitzer's visual and operational standards as set by the Visual and Retail Operations teams.
Requirements
  • A four-year college degree is preferred, but not required.
  • 3-5 years of experience, preferably in the fashion or luxury retail industry.
  • 2+ years of supervisory experience, preferably in the fashion or luxury retail industry.
  • Proficient in achieving and exceeding sales goals.
  • Ability to develop relationships with clients and colleagues.
  • Excellent written and verbal communication skills.
  • Excellent problem-solving and decision-making skills.
  • High level of ownership and responsibility.
  • Proficient in Microsoft & Apple technology.
  • Prior knowledge of XStore and Tulip a plus.
  • Ability to be on your feet and maneuver around the store during shift hours.
  • Must be able to lift up to 20 pounds.
What We Offer
  • This position is classified as a full-time, hourly, non-exempt position.
  • This position is eligible for overtime and standard company benefits.
  • This position is based In-Store at our Lilly Pulitzer Retail Location.
  • Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays.
  • This position will adhere to the Company Retail Holiday time off policy.
  • This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.
  • This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
  • This position is reviewed annually.

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