Sales and Service Professional
4 weeks ago
Job Summary:
As a Sales and Service Technician at Firestone, you will be responsible for providing exceptional customer service and sales support. Your key responsibilities will include thoroughly assessing customer needs, recommending appropriate products and services, and effectively communicating sales and promotions. You will also be responsible for resolving customer complaints in a timely and suitable manner, following up with customers to ensure satisfaction with products and services, and performing tire services including tire repair, new tire installs, tire mounting, rotations, and balancing.
Key Responsibilities:
Assess customer needs through direct interactions in-person or on the phone
Recommend appropriate products and services
Effectively communicate sales and promotions
Resolve customer complaints in a timely and suitable manner
Follow up with customers to ensure satisfaction with products and services
Perform tire services including tire repair, new tire installs, tire mounting, rotations, and balancing
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