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Account Associate, Customer Service Representative

2 months ago

Meridian, Idaho, United States T-Mobile Full time

At T-Mobile, we invest in our employees' growth and development. Our Total Rewards Package ensures that employees receive a competitive compensation and benefits package.

About T-Mobile

T-Mobile is a leading wireless communications provider dedicated to delivering exceptional customer experiences. We're committed to helping our employees grow in their careers and providing a great learning environment to help them succeed.

Job Summary

As a Customer Service Expert, you'll be part of a team of experts that work collaboratively to ensure our customers receive top-notch service. You'll focus on a specific customer base, building relationships and delivering end-to-end resolutions to meet their needs.

Key Responsibilities:
  • Provide effective and timely resolution of various customer inquiries and concerns.
  • Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services.
  • Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
  • Meet department productivity and quality standards.
  • Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.
Requirements:
  • High School Diploma/GED (Required)
  • Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred)
  • Ability to work efficiently with multiple applications and computer screens simultaneously.
Total Rewards Package

As a T-Mobile employee, you'll receive a competitive base salary and compensation package, including:

  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Flexible spending account
  • Medical, dental, and vision insurance
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
Career Growth Opportunities

At T-Mobile, we don't have a corporate ladder - it's more like a jungle gym of possibilities. We're committed to helping our employees grow in their careers and provide a great learning environment to help them succeed.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. We're committed to creating a diverse and inclusive work environment where everyone feels valued and respected.