Customer Service Liaison

2 days ago


Staten Island, New York, United States Pratt Industries Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Pratt Industries. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving issues, and building strong relationships.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide technical assistance and guidance to customers on product usage, storage, and other related topics
  • Assist with reviewing and coordinating customer service activities, including shipping, plant schedules, and sales activities
  • Develop and review correspondence and documentation related to customer interactions
  • Build customer relationships and services as a liaison between sales personnel and customers
Requirements
  • Strong customer service skills and problem-solving abilities
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and interpersonal skills
  • Computer literacy and experience with HRMS and Amtech systems
  • Corrugated manufacturing industry experience is a plus
Benefits
  • Healthcare benefits starting on the first of the month following your first day of hire
  • 9 paid holidays
  • Gainsharing Bonus program
  • 401k with partial match
  • PAID vacation days


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