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Customer Service Ambassador

2 months ago

Staten Island, New York, United States PLS Financial Services Full time
{"Overview": "At PLS Financial Services, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, promoting our products and services, and ensuring all transactions are completed in compliance with federal, state, and local regulations.", "Job Responsibilities": "
  • Provide outstanding customer service to ensure repeat business
  • Promote our products and services to current and potential customers
  • Ensure all transactions are completed in compliance with federal, state, and local regulations
  • Follow company policies and procedures
  • Maintain a balanced cash drawer
  • Complete all transactions accurately, including cash handling
  • Use multiple computer applications to access information and process transactions
  • Resolve customer complaints or refer complaints to the Store Manager for resolution
  • Maintain a safe, organized, and clean environment
  • Perform other duties as instructed by management
", "Qualifications": "
  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to drive sales
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus
", "Physical Requirements": "
  • Must be able to sit and/or stand for long periods of time.
  • Ability to lift 15 lbs.
  • Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels
", "Benefits": "Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.", "Pay": "The approximate hourly wage range for the Customer Service Representative in New York is between $16.00 and $17.00.", "Core Values": "We strive to demonstrate our Core Values in all positions at PLS: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results."}