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Automotive Service Specialist

2 months ago

Santa Rosa, California, United States AAA Northern California, Nevada & Utah Full time

About AAA Northern California, Nevada & Utah

At AAA, we are committed to establishing a robust framework for our operations, guided by our vision, mission, values, and principles. Our aim is to transform the service sector, ensuring lasting memberships by fostering the innovative capabilities of our workforce.

What Makes Us Unique:

  • Attractive Compensation - participate in AAA's discretionary annual incentive program
  • Generous 401k Contributions - benefit from a company match of $1 for $1 up to 6% of your earnings per pay period
  • Extensive Benefits Package - including Medical, Dental, Vision, and wellness initiatives
  • Work-Life Integration - enjoy paid holidays and time off for personal and community service activities
  • Team-Oriented Environment - your commitment to exceptional service is greatly appreciated
  • Membership Advantages - receive a complimentary AAA Classic Membership and discounts on products
  • Focus on Development - take advantage of our Tuition Reimbursement Program

Position Summary

Become a vital part of AAA, where we prioritize delivering outstanding service and assisting our members in navigating challenges. We recognize that your experiences outside of work contribute to your professional development. At AAA, we are evolving to ensure member loyalty by empowering our team's innovative spirit.

Key Responsibilities:

  • Conduct oil changes and lubrication services for vehicles of both members and non-members
  • Perform tire repairs and installations across a variety of vehicle types
  • Assist with minor repairs under the supervision of senior technicians
  • Collaborate with experienced technicians as needed
  • Carry out test drives to identify performance issues and confirm repair effectiveness
  • Maintain a tidy and secure workspace, following company safety protocols
  • Stay informed on industry developments and repair techniques through ongoing training
  • Document inspections electronically and communicate effectively with the team
  • Ensure all repairs meet industry standards and prioritize follow-up actions
  • Adhere to safety standards and accuracy in all repair tasks
  • Support with additional duties as assigned

Qualifications:

  • Strong communication skills in relevant languages
  • Ability to manage time efficiently and work flexible hours
  • Basic proficiency in math and computer skills
  • Previous experience in automotive mechanics and customer service
  • Familiarity with manual transmission vehicles and repair tools

Educational Requirements:

  • High School diploma or equivalent (GED)
  • Valid driver's license with a clean driving record
  • Minimum of six months of experience in general repairs, lubrication services, or tire maintenance

Physical Requirements:

  • Capable of lifting up to 50 lbs and performing various physical tasks
  • Occasionally exposed to loud noises during work