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Senior Customer Service Representative

2 months ago

Katy, Texas, United States Tailored Brands Inc Full time

**Job Summary**

We are seeking a highly skilled Senior Customer Service Representative to join our team at Tailored Brands Inc. As a key member of our sales support team, you will be responsible for delivering exceptional customer service and ensuring a seamless shopping experience for our valued customers.

**Key Responsibilities:**

  • Assist Store Management with delivering excellent customer service through efficient expedition of all customer transactions and responding to customer needs appropriately.
  • Assist with replenishing merchandise, store layout, recovery, general housekeeping of the store, and monitoring and maintenance of floor stock and fitting room areas.
  • Maintain an awareness of all product knowledge information, POS instructions, merchandise promotions, and advertisements.
  • Provide exceptional customer service and respond to customer inquiries and needs in a timely and professional manner.
  • Work collaboratively with the sales team to achieve sales goals and objectives.

**Requirements:**

  • Good communication, customer service, and organizational skills.
  • Ability to move and handle merchandise weighing 0-50 pounds, climb ladders, walk, stand, kneel, and lift during the majority of work shift.
  • Use of hands and fingers to handle/feel objects or tools and reach with hand and arms.
  • Ability to work a flexible schedule including nights, weekends, and holidays.
  • Previous customer service/cashier experience preferred.
  • High school diploma or educational/experience equivalent.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for growth and development.
  • A competitive salary and benefits package.