Customer Technical Specialist

3 weeks ago


Charlotte, North Carolina, United States Peraton Full time

Job Summary:

We are seeking a skilled Customer Technical Specialist to join our team at Peraton. The ideal candidate will provide technical support for end-user devices, software, and network infrastructure, as well as coordinate customer desk-side support for software installations and hardware break/fix activities.

Responsibilities:

  • Provides technical support for end-user devices, software, and network infrastructure
  • Schedules and coordinates customer desk-side support for software installations and hardware break/fix activities
  • Documents all changes in the ticketing system to ensure up-to-date asset and configuration information
  • Investigates and resolves connectivity issues related to end-user, site infrastructure, and STIP IT equipment
  • Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment
  • Recommends customer service and IT process support enhancements, researching and recommending new technologies and procedures

Qualifications:

  • Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience
  • U.S. Citizenship, ability to obtain a DHS Entrance on Duty (EOD) clearance
  • Experience with desk-side IT support and ability to communicate in a professional manner with senior executive government staff
  • Experience supporting a variety of IT technologies (laptops, mobile devices, etc.)

Preferred Qualifications:

  • Relevant DHS focused experience
  • A+ Certification
  • Network+ Certification
  • Cisco & Microsoft Certifications

Peraton Overview:

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.

As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.



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