Customer Service Representative

4 weeks ago


Winter Park, Florida, United States South State Full time
Job Summary

We are seeking a highly skilled Floating Teller FSR to join our team at SouthState Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service, processing transactions, and promoting financial services to our customers.

Key Responsibilities
  • Provide prompt, accurate, and confidential service to customers, adhering to our bank's service standards.
  • Process transactions for savings, checking, and loan accounts, maintaining a neat and orderly work area.
  • Assist in guiding and training new tellers, and may allow customers access to safe deposit boxes.
  • Sell certified checks, cash checks, and process savings withdrawals within assigned limits and in accordance with prescribed procedures.
  • Balance transactions daily, and may service/balance ATM.
  • Utilize the branch capture system, and know and follow policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
  • Know and follow the branch's security and audit procedures, and understand the function and operation of the security devices.
  • Assure that branch records, reports, and other correspondence resulting from customer development attempts are correct, timely, and properly distributed.
Requirements
  • Minimum recommendation of 18 months of Customer Service/Sales experience.
  • Demonstrated expertise in the Teller II and basic FSR job functions.
  • Typically, 80% of the time spent performing Teller responsibilities, 20% FSR related tasks.
  • Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities.
Qualifications
  • Education: High School diploma or equivalent.
  • Experience: Cash handling, sales, customer service. Previous banking experience preferred.
  • Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.
Training Requirements
  • The SouthState Way New Team Member Orientation.
  • Teller Foundations.
  • Banker Foundations.
  • All assigned Regulatory Compliance Training.
  • Acknowledgement of all policies through DocuSign as assigned.
Physical Demands

Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

Work Environment

This position is most likely in an open lobby area with an individual workstation.

Travel

Travel is required to branches within the region.



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