Customer Service Representative

5 days ago


Indianapolis, Indiana, United States BCForward Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team in a virtual role. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients.

Key Responsibilities:
  • Serve as Primary Liaison: Act as the primary point of contact for customers, resolving issues related to the application process and service.
  • Clear Communication: Communicate effectively and professionally with customers via phone and written correspondence, addressing all aspects of claims processes.
  • Claims Process Education: Educate customers about documentation requirements, time frames, payment information, and claim status through phone calls, written correspondence, and the claims system.
  • Data Entry: Accurately enter verbal and written application information into the claims management system, meeting both internal and external customer requirements.
  • Claim Assignment: Assign new claims to the appropriate claims handler.
  • Call Direction: Direct customer calls to the correct personnel at all locations.
  • Quality Service Culture: Participate in and maintain a quality service culture within the Customer Service Team.
Requirements:
  • Attendance: Attend scheduled work hours.
  • Additional Duties: Perform other duties as assigned by management.
  • Background Check: Pass a background check.
About BCforward

BCforward is a Black-owned firm established in 1998, providing unique solutions to support value capture and digital product delivery needs globally. With over 25 years of experience, we have helped numerous clients achieve their strategic goals. Our strong culture and clear values have enabled us to become a market leader and best-in-class place to work.

Why Join Us?

As a Customer Service Representative at BCforward, you will be part of a dynamic team committed to delivering exceptional service to our clients. You will have opportunities to develop your skills, work with a diverse range of clients, and contribute to our mission of championing human potential.

We offer a competitive $45,000 - $55,000 per annum salary, depending on experience, along with a comprehensive benefits package and a supportive work environment.



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