Customer Service Liaison

7 days ago


Lansing, Michigan, United States U-Haul Full time
Overview: U-Haul is a leading provider of moving and storage solutions, and we are currently seeking a motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to customers and ensuring that their needs are met. This role offers opportunities for advancement, career stability, and a competitive salary.

Salary: $45,000 - $60,000 per year, depending on experience and qualifications.

Responsibilities: Assist customers with U-Haul products and services, use smartphone-based U-Scan technology to manage rentals and inventory, move and hook up U-Haul trucks and trailers, clean and inspect equipment, answer questions and educate customers, prepare rental invoices, install hitches and trailer wiring, fill propane, and drive a forklift. Participate in ongoing continuous education through U-Haul University.

Requirements: Valid driver's license, high school diploma or equivalent, and ability to maintain a good driving record. May be required to work in moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields. The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Benefits: Career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, Dave Ramsey's SmartDollar program.

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