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Retail Branch Manager

2 months ago

High Point, North Carolina, United States Woodforest National Bank Full time
About the Role

As a Retail Branch Manager at Woodforest National Bank, you will play a critical role in driving the growth of consumer and business customer relationships, community engagement, and in-store partner relationships. Your primary objective will be to deliver the Woodforest Experience to every customer, every day, every time.

Key Responsibilities
  • Develop and execute strategies to achieve branch sales and revenue goals by identifying, marketing, and recommending banking products and services that benefit customers.
  • Lead and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region.
  • Grow business deposits and loans through inside and outside business calling, while enhancing customer experience and the reputation of the Bank.
  • Embrace and lead a technology-driven customer experience, inspiring team members to reach their full potential.
  • Partner with a Community Development Relationship Manager to execute a community engagement strategy, fostering a strong and intrinsic community presence.
Competencies Required
  • Proactive approach to seeking business outside of the branch.
  • Strong interpersonal skills, sales aptitude, and comfort with outside sales.
  • Ability to work flexible or extended working hours to meet business needs, demonstrating reliability.
  • Passion for taking care of people, with effective problem-solving abilities and a positive attitude.
  • Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, and sales and service processes.
  • Ability to maintain confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
  • Excellent organizational skills, with the ability to prioritize workload and multitask in a fast-paced environment.
Qualifications
  • 5 years of relevant and transferrable sales and/or customer service experience.
  • OR a Bachelor's degree and 3 years of relevant and transferrable sales and/or customer service experience.
  • 1 year of experience leading and directing the activities of a sales team.
  • Previous in-store banking experience is preferred but not required.